Ready-to-eat knowledge is prepared for direct practical reference. It takes up the gap between "information" and "action". It can address different areas:
- Decision-making situations: In decision-making situations, we link solution options and criteria. We carry the experience of many can into the situation. First, the situation reflects which criteria are relevant for the particular context. In the second step of the reflection, the criteria are assessed. This reduces the number of possible solution options to those relevant to the situation. We call this manageability "ready to eat".
- Acquisition of competency: We use tutorials and video communication to gradually convert information into action. Communication via video makes it possible to map implicit knowledge or physical action routines.
In WiQQi, solutions are all things and actions that can help to solve a problem and / or to achieve a goal.
In the development of WiQQi, we focus on objective technology. We do not hide actions or tips and tricks to solve a problem. However, we want to avoid emotional or social conflict before we know how to deal with it. This can be the case with highly subjective participation when it comes to choosing the right words, the right attitude or the tone of the conversation. Especially when the time for reflection is influenced by the setting or the situation. This makes it easier to talk about a needs-based night light than about having a conversation in a crisis situation.
- Solutions are researched and collected based on the specific individual case.
- Documenting solutions in the WiQQi database relieves the burden on several levels:
- When solving the first individual case, solutions can be included and excluded or prioritized using criteria.
- Solutions can be added and updated collaboratively.
- Solutions can be supplemented or updated when processing further, similar individual cases.
A criterion is a characteristic (e.g. weight/color) that can be used to differentiate between different solutions, problems or objekctives. A prerequisite for this is the description of the characteristics of a characteristic (e.g. 100g, 1kg, 10kg/red, green, blue). One criterion and its characteristics are always descriptive and not judging.
Every judgement a decision is based on, is context-sensitive. The expression "3kg" has a completely different meaning for a bass - depending on whether you are talking about a fish or a guitar. The meaning of the color can also differ - especially if there is a color defect.
In WiQQi, criteria have the following meaning:
- Description of needs: The specification of criteria allows the need to be described more precisely in the individual case. This description includes the Assessment of relevance: is a criterion relevant or not?
- Rating of relevance: Why is a criterion relevant or not?
- Expression of the criterion: Does the expression have to assume a certain value, exceed or fall below it or have a tendency?
- Reason for the expression of a criterion: Why exactly does the criterion have to accept this expression?
- Description of solutions: The naming of criteria and their characteristics can describe solutions in detail? WiQQi starts from the dimensions of the individual case and limits the documentation of solutions to what is sufficient or necessary for the individual case. Other versions of a solution can be added in further individual cases.
- Comparison of solution and requirement: How does a solution meet needs?
- A perfect fit: a problem is solved and/or a line is reached without changing the resources used
- Resources are released: A solution helps resources to be mined or otherwise used.
- Additional resources are required: A solution helps resources to be built up or otherwise withdrawn.
- Ready-to-eat knowledge: Criteria can combine experience and knowledge in a form that can be used in a situation. We call this "ready-to-eat knowledge":
- Needs assessment: Requirements from past cases can be applied to new cases using the criteria.
- Solution selection: Solutions tailored to requirements can be filtered out of the bulk of the solutions based on criteria. This reduces the research effort.
- Reasoned decision: Decisions can be justified by comparing needs and solutions. Effects on resources can be thought ahead and accompanying measures can be initiated.
The concept of ready-to-eat knowledge takes up the gap between "information" and "action". For this we bundle experience in the form of "criteria". In addition, we list possible courses of action in the form of "solutions" as a result of the research. In combination, WiQQi would like to offer tailored knowledge as a micro-training in a problem situation. We call offering knowledge dynamically exactly when it is necessary, "ready to eat".
- Sensitize criteria: In the needs analysis, you point out points that could be relevant. Due to the complexity of the care situation, it can happen that important points are unwanted. Criteria help to systematically think about all possibly important points.
- Criteria guide the decision: In addition to raising awareness, criteria are also effective as a reference. They help to justify the joint decision without directing it in one direction. Based on the reasoned decision, criteria allow systematic evaluation and thus the generation of evidence.
Ready-to-eat knowledge also aims to make it easier to acquire the knowledge and experience required to use new solutions. To this end, we particularly endeavor to use the video medium. We can also use it to map implicit knowledge.