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laboratory process

laboratory process
The laboratory process always begins with a specific individual case and its context. So far, video communication has proven itself for us because the core of the problem can be documented and made tangible so quickly.

The starting point for laboratory work is a precise description of requirements. We focus on a problem with exactly one goal. Nevertheless, it can make sense to communicate associated problems, goals and framework conditions. Because the communication of the photo and video raises important ethical and legal questions, we initially only deal with cases whose public communication does not cause any discomfort for all involved, even after critical reflection.

Laboratory request: What information does WiQQi need?

The type and scope of the information must be justified in consideration of the desired and undesirable effects.

The aim of the laboratory inquiry is to solve a problem together. This requires sharing information. A "too much" as well as a "too little" must be avoided for both the person seeking advice and the community in WiQQi. The "correct amount" of information therefore depends on the individual case.

  • Implicit knowledge is involved when it is difficult to do without gestures when describing a problem or when you have to repeatedly describe the spatial environment or other influences.

Lösungen
 

explizite Information

implizite Information

Momente

Verläufe

8 Lösungen mit 4 Kriterien | Legende: Ja, Nein, Bedingt

Information transfer: Which channel do I use to communicate with WiQQi?

The choice of communication channel depends on the content.

We offer the channels named on the contact page to exchange information. For us, the decision-making process was essentially based on the criteria of practicability and data protection (in different compositions). We look forward to further suggestions.

  • The decisive factor for the selection of the channel is what and how much should be communicated. The following criteria help with decision making:

Lösungen
 

physischer Austausch

digitale Kopie

Zeit - Distanzabhängig

Zeit - Informationsvolumen

Zeit - Transporttaktung

10 Lösungen mit 5 Kriterien | Legende: Ja, Nein, Bedingt

Laboratory planning: How are the individual cases prioritized?

The prioritization for processing the laboratories is currently based on the date of receipt.

The aim of laboratory planning is to solve cases in a targeted and predictable manner. Priority can be given according to various criteria: urgency for those affected or carers, number of those affected, number of people who are committed to solving the problem, and how difficult it is to solve a problem.

  • Currently, few cases meet little time for processing. We work through one case at a time.
  • If it means less effort to answer a case immediately than to plan for later, we reserve the right to process the case immediately.

Laboratory and Citizens Laboratory

Cases are currently being processed in the WiQQi studio.

The laboratories are currently being processed on a voluntary basis along with the general development work in WiQQi with a scope of 1-3 days per week.

  • We are currently processing all cases from the WiQQi studio.

Step 1: problem analysis

Problems are the starting point - they illustrate the undesirable.

The aim of the problem analysis is to understand the problem and the associated goal in more detail:

  • Problems are specified: what exactly is the problem, the undesirable? How is it affected?
  • Goals are formulated in a measurable way: Which goal cannot be achieved by the problem? How do I know if I have achieved a goal?
  • To put it positively: From the first impulse that something undesirable should "no longer" be worked out, what exactly should be, or when and how the unwanted disappears.
  • Previous solution: How has the problem been dealt with so far? This gives an initial conclusion about the resources and may help others in a similar situation.

Practical example mixed-pickles jar: We were asked to find a solution for opening a cucumber jar: "It is too difficult".

  • Previous solution: Two people opened the jar together - one person holds the lid, the other the glass.
  • To put it positively: "I can't open it on my own", when asked ("What happens if you open it alone?") Becomes "The jar is slipping in my hand."
  • Problem specification: The mixed pickles jar requires more hand strength / grip to hold than can be applied with one hand alone.
  • Goal: I can open the mixed pickles jar on my own.

Step 2: research

WiQQi shares research results and experiences. In this way, the time for research can be used to update and correct results instead of collecting them twice.

The aim of the research is to diversify the variety of possible solution options. We use different search strategies, different search engines and databases. This process is time-consuming, which is why we document and share research results in WiQQi. This makes documentation and traceability easier. The research raises questions that we want to record as criteria in WiQQi and to answer with experience.

  • The basic idea of WiQQi is to "research" in practical experience. It starts with the solution used so far.

Practical example cucumber jar: In the past, the jar was opened by opening the jar with one hand and opening the lid with the other and turning it against each other.

  • Workaround: The existing solution was to open the cucumber jar with two people: Person 1 holds the jar with two hands, person 2 turns the lid with two hands. ⇒ The applied force and the applied friction have been increased - but also the number of people required and thus undesired dependency.
  • Other approaches:
    • Insert lever: An enlarged lever increases the existing force by turning back more way (e.g. belt wrench, adhesive tape)
    • Reduce effort: By balancing the pressure, the vacuum in the glass is released or reduced or lid friction is reduced, thereby reducing the force required (e.g. hot water application, breaking the vacuum or pressure equalization)
    • Increase friction: By drying / cleaning hands, rubber spacers etc., the friction between hand and glass is increased.
    • Release hand: Clamping and holding devices can also release a hand, so that only the lid or glass has to be held.

Step 3: Precise needs

The criteria from WiQQi should raise questions at the first interview.

We are currently experiencing that research also involves extensive detailed questions. These detailed questions arise from the experience that research brings with it. We can anticipate these questions if we involve an experienced person in the initial interview. The more experience we have bundled in WiQQi, the more inquiries we can anticipate from WiQQi.

  • The basic idea in WiQQi is to simplify advice for all parties by asking as many of the classic inquiries as possible during the initial interview.

Practical example of mixed pickles jar: by trying out the first solution, the first detail-questions have been answered.

  • Pliers solutions: We misunderstood the need at first. The pliers solutions made the requirement that the solution work with only one hand.

tep 4: testing

Affected and interested people evaluate solutions. Together we derive all-party criteria from this rating, which will guide the decision in the next consultation but also in the further research.

While research leads to knowledge through preliminary considerations, physical testing leads to experiences that are connected with further questions. We were able to achieve resounding success with the diversity of perspectives approach. Because different experiences, points of view, actions, but also misunderstandings lead to in-depth knowledge.

  • The basic idea in WiQQi is to gain experience in the laboratory, community laboratory and real laboratory.

Practical example of mixed pickles jar: Testing solutions in different settings led to increased interaction, clarity and goal-oriented knowledge.

  • Pliers solutions: We misunderstood the need at first. The pliers solutions made the requirement that the solution work with only one hand.
  • Base cabinet solution: A base cabinet solution led to the requirement that a tremor should not spill the contents. At the same time, awareness was raised of special needs for shoulders with restricted mobility.
    • At the same time, the functional prototype was developed. We were actually brought over a board with the request to attach the base cabinet solution to the board and to equip this board with a non-slip surface. This impulse for development aroused the memory of the final solution that was found in the follow-up research.
  • Battery: The maintenance effort (but also the volume) of a battery-operated solution led to the requirement of a battery-free solution.
  • Size of the solution: In practical handling, individual solutions were rated as too large for the personal context. In individual cases, however, this criterion was applied in a compromise-friendly manner.
  • Material: The material criterion was raised in the real laboratory. Individuals found it uncomfortable to have another plastic item in the kitchen.
  • Form factor: In the real laboratory, the special need to open oval buckle bottles was converted into the criterion of the form factor.

Result: Knowledge ready to eat

The result of the research is ready-to-eat knowledge in the form of a table that combines solutions and criteria. The knowledge can be updated, supplemented and expanded at any time.

As soon as a solution is found that is appropriate to the needs of the individual case, the further processing of the case is interrupted. The result - ready-to-eat knowledge - can be used in similar cases. The list of solutions can be supplemented and updated by additional research. New criteria can also be added through new cases. In this way, the knowledge in WiQQi can constantly expand and increase. Knowledge grows from case to case - from practical experience.

  • The basic idea in WiQQi is to constantly update and improve the solutions and criteria.
  • The knowledge in WiQQi is thus never conclusive or complete, but sufficient for the individual case.

Lösungen
 

Hand ersetzen

Tremor

Batterien erforderlich

Größe

Vakuum lösen

Grip erhöhen

Hebel vergrößern

Eignung

Schulter

Vielzwecköffner »Twist«

Hersteller: Westmark GmbH

 Vielzwecköffner »Twist«
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Twist Jar Opener

Hersteller: Trudeau Corporation

Twist Jar Opener
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Baby Boa

Hersteller: Boa Tool Corp

Baby Boa
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Spill not Jar and Bottle Opener

Hersteller: Langham

Spill not Jar and Bottle Opener
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Jar Grips

Hersteller: Progressive

Jar Grips
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2in1 Nussknacker und Schraubverschlussöffner, 18cm

Hersteller: FACKELMANN GmbH + Co. KG

2in1 Nussknacker und Schraubverschlussöffner, 18cm
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Help&Safe Multiöffner, 4in1

Hersteller: FACKELMANN GmbH + Co. KG

Help&Safe Multiöffner, 4in1
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Multiöffner, 15cm, Edelstahl

Hersteller: FACKELMANN GmbH + Co. KG

Multiöffner, 15cm, Edelstahl
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Kellnerkorkenzieher

Hersteller: FACKELMANN GmbH + Co. KG

Kellnerkorkenzieher
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Schraubdeckelöffner »Vacumex«

Hersteller: Westmark GmbH

 Schraubdeckelöffner »Vacumex«
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Help&Safe Flaschenöffner

Hersteller: FACKELMANN GmbH + Co. KG

Help&Safe Flaschenöffner
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One Touch Deckelöffner

Hersteller: DS Produkte GmbH

One Touch Deckelöffner
Lift-Boy

Hersteller: Easy Life

Lift-Boy
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Schraubdeckelöffner, 25,5cm

Hersteller: FACKELMANN GmbH + Co. KG

Schraubdeckelöffner, 25,5cm
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TurnKey screw cap opener

Hersteller: BRIX DESIGN A/S

TurnKey screw cap opener
TopUp bottle opener

Hersteller: BRIX DESIGN A/S

TopUp bottle opener
MultiGrip bottle opener

Hersteller: BRIX DESIGN A/S

MultiGrip bottle opener
SpinOff screw cap opener

Hersteller: BRIX DESIGN A/S

SpinOff screw cap opener
TipTop carton opener

Hersteller: BRIX DESIGN A/S

TipTop carton opener
JarKey Frost jar opener

Hersteller: BRIX DESIGN A/S

JarKey Frost jar opener
JarKey jar opener

Hersteller: BRIX DESIGN A/S

JarKey jar opener
JarKey Metal jar opener, black

Hersteller: BRIX DESIGN A/S

JarKey Metal jar opener, black
JarKey Metal jar opener, shiny

Hersteller: BRIX DESIGN A/S

JarKey Metal jar opener, shiny
JarKey Metal jar opener, white

Hersteller: BRIX DESIGN A/S

JarKey Metal jar opener, white
Maxi JarKey ABS jar opener

Hersteller: BRIX DESIGN A/S

Maxi JarKey ABS jar opener
CapOff screw cap opener

Hersteller: BRIX DESIGN A/S

CapOff screw cap opener
CapKey screw cap opener

Hersteller: BRIX DESIGN A/S

CapKey screw cap opener
Deckelöffner Gripper BACKCARD | weiss

Hersteller: Kuhn Rikon AG

Deckelöffner Gripper BACKCARD | weiss

35 Lösungen mit 9 Kriterien | Legende: Ja, Nein, Bedingt

Evidence durch systematische Evaluation

The evaluation in individual cases takes place immediately after the first application and in routine operation. The evaluation is already fully prepared by the laboratory process.

The target formulation can be used to systematically check whether the set goal is achieved in the real laboratory. Based on the reasoned decision, the success of the solution can also be inquired about in detail. The detailed questions are particularly interesting when the goal cannot be achieved. This makes it possible to differentiate whether the wrong approach was chosen, the solution does not fulfill its function, or whether previously neglected effects come into play.

  • Implementation: The evaluation during the first application helps clarify open questions and reduce undesirable effects.
  • Routine: The evaluation in routine operation examines the long-term effect of a solution and avoids falsifications that are given by the new.


Practical example of mixed pickles jar:

  • Has the goal been achieved? - Can both people open the cucumber jar independently?
    • Can the chosen solution be opened with one hand (in this specific case with two instead of four hands?)
    • Can the solution be used despite tremor?


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